RETURN OF PRODUCTS. 

  1. A) RIGHT OF WITHDRAWAL.

The user will have a maximum period of fourteen calendar days (14) from the receipt of the product to desist from the purchase. The shipping costs derived from the return will be borne by the user/buyer.

Once the fourteen-day period has ended, CRICKWOO SL will not accept returns for withdrawal of product purchases. The term is considered fulfilled if you make the return before said period of fourteen days has expired.

In case of desisting from the purchase of a product, the following requirements must be met:

  • The product must be in the same state in which it was delivered and must keep the original instructions, documentation, accessories, packaging and labeling. If it is sealed or closed, the opening device must be kept intact.
  • The return to CRICKWOO SL must be done using the same box or packaging used in the delivery, so as to guarantee its return in perfect condition.
  • A copy of the proof of purchase and the delivery note of the products must be included in the shipment, where the returned products and the reason for the return are also marked.
  1. B) HOW TO PROCEED FOR THE RETURN.
  • Send us the completed return form which can be downloaded at https://www.crickwoo.com to the following address: Madridanos (Zamora), Calle la Fuente nº 34, under or by mail to crickwoo@crickwoo.com to inform us of your return and we will give you the appropriate instructions.
  • You must return the products to us at the address indicated above within a maximum period of fourteen (14) days from the date on which you notify us of your withdrawal.
  • If you have any questions about the return process, ask us for information by calling 61953725 or by email at crickwoo@crickwoo.com
  1. C) REFUND OF THE PRICE OF THE PRODUCTS

Provided that the User has complied with all the return requirements and those established in these General Conditions, CRICKWOO SL will reimburse the price paid by the User corresponding to the returned products, deducting the shipping costs that occurred for the return.

The User will not be entitled to a refund for products that are not returned in the same condition as they were delivered.

Partial returns of an order will give rise to partial refunds of the price.

CRICKWOO SL may withhold the refund of the price until the returned products have been received at its Warehouses.

  1. D) RETURN OF DEFECTIVE PRODUCTS.

The User will be entitled to a refund of the price of defective products or products delivered that do not correspond to the order placed, shipping costs being the responsibility of CRICKWOO SL, and provided that the product returns are made in accordance with the provisions in section C).